The Wilbury Experts.

My journey as a Property Investor began in the early 1990s. This led to a portfolio including residential and commercial property, property refurbishment, and a life-long interest in property for income and pension purposes.

I have written several e-books on selling property, letting property and beach-huts, and am currently involved in writing a book on land-buying, which is planned for publication in 2020.

Keen to share my passion for property, in 2019 I launched the first of our Landlord Events to help Landlords stay on the right side of legislation in the lettings market.

Since the 1990s, I’ve led teams to sell brand new homes, second hand homes, let properties for overseas landlords, and beach-huts by delivering constant professional service.

From city central Grade II listed to purpose built flats and Victorian terraces, brand new houses and flats, to architect designed individual and unique family homes and mansions in the country and along the coast, my formula to bring sellers and purchasers together has been highly successful, and tested in the most stringent economic times (who can forget the crashes of 1990s and 2008?).

Featured in the national press, BBC One Show, BBC Radio Sussex, and now hosting my own radio show ‘Let’s Talk Property’ on RadioReverb 97.2 FM and DAB, I’m a constant proponent of doing the property ‘thing’ properly, professionally and proudly.

My past TV appearances were on ‘Voulez-vous Jouer’ (Belgium), and Ronnie Corbett’s ‘Child’s Play’. Callaways also featured on Ben Lewis’ ‘What Brits Love’ a series of five 45 minute films, which was produced to coincide with the 2012 Olympics in London.

I’ve become an expert at buying, renting and moving house too over the years, in the UK, France, Italy, Belgium and Spain. Happily, I am now settled in our home in West Sussex (refurbished, extended twice, and still being updated!), getting used to being an empty-nester, but enjoying visits from our 3 adult children, and 2 granddaughters.

I am, fortunately, still extremely fit, and enjoy playing and following sports (particularly tennis and golf), travel for the linguistic and cultural learning opportunities, and continue in my craving for books (which started at a very early age).

Hi, I’m Vanessa.

I’m part of the Wilbury Residential Accounts team, based at our Head Office in Worthing.  I am available for my colleagues, our clients, tenants and suppliers.

After completing my ACCA qualification, I spent 6 years working in practice before purchasing a share in an independent Letting Agents in Emsworth.  There I spent 15 years enjoying growing and building the business.  After selling to a national chain in 2015, I decided I wanted to remain in the small independent agency environment.  So I joined R W Hilder & Co Ltd, the holding company for Land & Brand New Homes, Wilbury Residential and HRH Developments.

As an FCCA I enjoy applying myself to the varied responsibilities of working in a small business, i.e. building relationships with clients, Landlords, Tenants, and Developers.  I also enjoy working with my colleagues in the various departments of Land, Marketing, Sales, Lettings and Property Management.  I think we will all remember 2020 for the challenges it presented in working remotely.

Our new software system has now bedded in, much to the delight of our Landlords and Tenants.  I played a significant role in developing the templates for accounting procedures and training in-house staff.  Our focus on efficiency is now paying off with colleagues reaping the benefits of quicker access to records.

I take pride in the excellent record of rent collection and in presenting accurate and meaningful statements to our Landlords.  Our consistency level for rental arrears continues at less than 1%.  Always ready for a challenge, our aim is to improve on this figure.  Other responsibilities include client and office accounting.

I have seen many changes during my working life.  Letting agents come and go, but Wilbury Residential has remained a steadfast Estate & Lettings Agency in Hove since 1935.  Wilbury Residential continues to provide a reputable service to those who want their properties marketed and managed by a professional Propertymark licensed team.

When I’m not at work, my life revolves around my 2 children and travel.

Laura is a dedicated and enthusiastic letting and estate agent with a genuine love for all things property. Based in the vibrant city of Brighton & Hove, she brings a wealth of knowledge and a personal touch to every transaction, whether it’s finding the perfect tenant for a charming Hove townhouse or matching a buyer with their dream coastal retreat.

Driven by a deep appreciation for the diverse architectural landscape and unique character of the local property market, Laura goes beyond simply facilitating deals. She takes the time to understand each client’s individual needs and aspirations, offering tailored advice and unwavering support throughout the entire process. Her client-centric approach, combined with a keen eye for detail and a proactive attitude, consistently delivers exceptional results.

Laura’s commitment to professionalism is underscored by her Propertymark qualification. This accreditation demonstrates a level of expertise and adherence to industry best practices in residential lettings, providing clients with the assurance of working with a knowledgeable and reputable agent.

Beyond the traditional property market, Laura has a particular passion for the unique charm and allure of beach huts. Understanding the distinct appeal of these iconic coastal structures she possesses a specialised knowledge in their valuation and sale.  She helps both buyers and sellers navigate this niche market with ease and enthusiasm. Whether you’re seeking a quintessential seaside escape or looking to market your beloved beach hut, Laura’s expertise makes her the go-to agent in the Brighton & Hove area.

With a friendly and approachable demeanour, coupled with a strong work ethic and a genuine love for connecting people with properties they’ll cherish, Laura is more than just an agent – she is a trusted partner in your property journey.

Contact Wilbury Residential today to experience a property service driven by passion, expertise, and a genuine love for the Brighton & Hove property market, including those delightful, darling, beach huts!

Contact Information:

Phone: 01273 735237

Email: cs@callaways.co.uk

Melanie Hilder is a familiar face in Brighton & Hove’s property scene, known for her blend of personal service, industry knowledge, and a no-nonsense approach to property management. Now based in the Hanover district, she brings both professional expertise and first-hand tenant insight, having moved home several times herself – including a move from the beautiful city of Bath five years ago…

Her property journey began in 2005 when she joined the family business, Land & Brand New Homes (now trading as LandPro Consultants), working within the Land Department. With previous experience in retail, banking, and medical supply sectors, Melanie quickly built a reputation for her sharp eye for detail and strong client care.

In 2008, following the acquisition of Callaways Estate & Lettings Agents (est. 1935), Melanie project-managed the setup of the agency’s Property Management Department, building the team and processes from the ground up. She oversaw all landlord maintenance operations and helped grow the business into a trusted, fully managed service. From there, she seamlessly transitioned into Lettings, Sales, and Client Accounts, now holding a wonderfully varied role that keeps every day interesting.

Property management comes with its challenges, especially with ever-evolving legislation. With the upcoming Renters’ Rights Bill, Melanie stays ahead of the curve, ensuring both landlords and tenants remain fully compliant while striking a fair balance of needs.

She’s also a strong advocate for proptech – not just for efficiency, but because it frees her to do what she values most: speaking directly with clients, building relationships, and solving problems with care and clarity.

Melanie works closely with contractors and suppliers to ensure repairs and maintenance are dealt with swiftly and cost-effectively. Her practical approach ensures that work orders are understood clearly, and bills are paid promptly – benefiting both landlords and tenants.

Outside office hours, Melanie is a keen traveller, always chasing sunny destinations and new cultures. She also enjoys exploring Brighton & Hove with her two daughters, often sampling the city’s vibrant cafés and restaurants.

With a strong work ethic, a love for the local area, and a drive to deliver an outstanding experience, Melanie blends technology-driven service with traditional values.

Contact Wilbury Residential today to experience a different kind of property management, one led by expertise, integrity, and a genuine love for the Brighton & Hove property market.

Contact Information:

Phone: 01273 735237

Email: pm@callaways.co.uk